• Processing Time:
  Orders are processed within 1–2 business days (Monday through Friday, excluding holidays). During periods of high demand, processing times may be extended. Any delays will be communicated on the product page or via email.

• Shipping Rates:
  Shipping costs are calculated at checkout based on your order size and destination. We offer free standard shipping on all U.S. orders over $97.

• Domestic Shipping:
  Once your order has shipped, you will receive an email notification with tracking information. Standard shipping typically takes 3–7 business days depending on your location.

• International Shipping:
  At this time, Banner Year ships within the United States only. We hope to expand internationally soon!

• Lost or Damaged Packages:
  Banner Year is not responsible for lost, stolen, or damaged packages once they leave our fulfillment center. We encourage you to select insured shipping options at checkout if available. For additional protection, we recommend opting into package protection if offered at checkout.

• Shipping Issues:
  If you experience any issues with your shipment, please contact us at support@shopbanneryear.com within 7 days of your estimated delivery date. We will do our best to assist you